🗂️ Appeals, second chances, meetings, ownership transfers, and legal inquiries. Start a request →
Procedures

All your requests,
in one clear and
direct place.

Appeal a penalty or ban, request a second chance, schedule a meeting with the team, manage an ownership transfer, or raise a legal inquiry. Tell us your situation and our team will review it clearly and transparently.

Start a request How it works
First response within 24h Handled by a human team Free process Always a reasoned response
Case #A-4821 Example

Account ban

Request
Request submitted

Form and evidence received successfully.

2
Under review

An administrator is evaluating the context of the case.

3
Resolution

You will receive the reasoned decision by email.

What do you need to manage?

Choose the request you want to start

Select an option and we'll take you straight to the form with the fields you need to fill in.

Can't find your case?

Open a ticket on our Discord and the team will guide you to the most suitable request type.

Open ticket
Portal process

Three steps, no hassle

We designed this process to be just as clear for whoever starts a request as for whoever handles it.

01

Tell us your case

Choose the request you need and fill out the form in as much detail as possible so the team can assess your request.

02

The team handles it

An administrator reviews the case, cross-checks the information and history associated with the account, or coordinates the requested meeting.

03

You receive the resolution

We send you the final response by email, always with reasoning. If the request is approved, it is applied immediately.

Special program

Second chance system

Did you have a service that was removed for violating our Terms and Conditions? You can request that we grant you a second chance to purchase it again.

Acknowledge the violation

Clearly explain which Terms and Conditions rule was violated and why the service was removed. Honesty here is key to the team's evaluation.

Commitment to compliance

State what measures you will take to prevent it from happening again, and expressly agree to comply with the Terms and Conditions if you are granted the second chance.

One use per account

The program is designed to give you one new chance, not several. If you were already granted one before, it will not be possible to request another.

Case-by-case review

The team will assess the severity of the original violation, the time elapsed, and the account's overall history before making a decision.

Important: granting a second chance does not reverse any penalty or remove the violation history; it only allows you to purchase the removed service again, subject to strict compliance with the Terms and Conditions from that point on. If a new violation occurs, the service will be permanently removed.

Request a second chance
Request form

Start your request

Select the type of request and tell us the details; the more information you provide, the faster the process will be.

Request submitted successfully

We have logged your request with reference #A-0000. We will contact you by email as soon as the team has a response. Save this number in case you need to follow up.

Follow up on Discord
You have selected Second chance. Tell us in the field below which Terms and Conditions rule was violated, what guarantees you can give us that it won't happen again, and confirm your commitment at the end of the form.

We will call you at this number on the confirmed date and time. Include the country code.

Provide the most precise location possible so we can locate the content: server address, channel name, direct link, etc.

If you have screenshots or other evidence, upload them to an external service and paste the link here.

Upload your resume to an external service (Drive, Dropbox...) and paste the access link here.

0/1500

Before submitting

  • Be specific: dates, server or channel names, and exactly what happened.
  • Submit a single request per case; duplicates slow down processing.
  • Keep a respectful tone; the team also takes attitude into account during the process.

Second chance

  • Applies only if your service was removed for violating the Terms and Conditions, not for account bans or penalties.
  • It is a one-time benefit per account: if you already received it before, it cannot be requested again.
  • Acknowledge the violation honestly; it helps the team trust your commitment.
  • A new violation after the second chance results in permanent removal.

Scheduling a meeting

  • Choose your preferred format: Discord, external video call (Meet / Zoom), or phone call.
  • If you choose a phone call, provide a number where we can reach you at the agreed time.
  • Propose at least one alternative date and time in case it doesn't match the team's availability.
  • State the subject clearly so it can be routed to the right person.
  • The meeting is not considered scheduled until you receive confirmation by email.

Response times

Penalties / warnings, Vulnerabilities (confirmation)~24h
Meetings, Discord reports24-48h
Bans, DSA notices, DMCA claims48-72h
Ownership transfer2-4 days
Second chance, Refunds / billing3-5 days
Legal, Internal Affairs, complex casesup to 5 days
Job applicationsup to 15 days
GDPR rights, Account deletionup to 30 days

Prefer to talk directly with the team before starting your request? Open a ticket on Discord or ask us to call you by scheduling a phone meeting.

Open ticket on Discord Ask us to call you
Frequently asked questions

Questions about the Procedures

The questions we get asked most about appeals, meetings, and other requests.

It depends on the type of case: penalties or warnings are usually resolved within about 24 hours, account bans between 48 and 72 hours, and cases requiring further investigation can take up to 5 days.
Only one active appeal per case is allowed. If your request is denied and you provide new, relevant evidence that was not previously submitted, you can request a review again.
You will receive a reasoned response explaining why the original decision stands. If you believe there is new information that wasn't taken into account, you can provide it and request a second review.
The form does not accept file attachments, but you can describe any relevant evidence in the text field (screenshots, logs, chat messages, emails, etc.) and the team will take it into account when reviewing your case.
An administrator who was not involved in the original decision, to ensure an impartial review. In complex cases, the full team may assess the case together.
Yes, through the second chance system. Select that option in the form, honestly acknowledge what was violated, and explain what guarantees you can give that it won't happen again. The team will review your case and, if approved, you'll be able to purchase the removed service again. It's a one-time benefit per account: if you were already granted one before, or if you violate the Terms and Conditions again after receiving it, it won't be possible to request it again.
Yes. Select "Schedule a meeting" in the form, provide the subject, a preferred date and time, and choose the format: Discord, external video call (Meet / Zoom), or phone call. If you'd prefer we call you, leave a contact number. The team will confirm the appointment by email or propose an alternative if it doesn't match their availability; the meeting is not considered scheduled until you receive that confirmation.
Select "Ownership transfer" in the form and provide the current user and the new owner. The team may request identity verification from both parties before approving the change, as an account security measure.
Yes, through the corresponding option in the form. Keep in mind that this informational channel does not replace formal legal advice and may take a bit longer as it requires specialized review from the relevant department.
The data you provide (username, email, and phone number) is used solely to manage, assess, and respond to your request, and is not shared with third parties except as legally required. You can review the full details in our Privacy Policy.

Have questions about a request?

Our team can guide you through the process before you submit your request, with no obligation.

Start a request Chat on Discord